Recruitment Software: Behind the Scenes of FastTrack Client Support

Knowing every FastTrack recruitment software application inside out is no mean feat. However this preoccupation ensures expert support is always available from the Client Support team. Their collective knowledge is integral to clients’ day-to-day operations and FastTrack’s ongoing growth strategy.
 
One team member who has witnessed the evolution of FastTrack Client Support first hand is Mathew Rose. Mathew started at FastTrack in 2000 as a Level 1 support desk consultant. Moving to Team Leader, he extended the team to ensure Client Support could keep pace with a rapidly growing client base and a constantly developing recruitment solution product suite. 

As the Customer Relationship Manager for Support, Mathew currently oversees all severity 1 incidents raised by FastTrack’s client base. Over his eight years with FastTrack, Mathew’s experience has enabled him to develop strong relationships that translate into an unparalleled understanding of clients’ needs.

When asked what sets FastTrack’s Client Support team apart from other recruitment software providers, he answers:

“We have a dedicated team that enjoys long standing relationships with clients. Of course IT expertise is our core offering, but trust and confidence in our ability is what really differentiates our team”.

He also comments that, ‘to be apart of a company that is continually evolving in the way of recruitment software advancements is exciting and provides many challenges for support”.

Highlighting Mathew’s commitment is Adecco NZ’s Training and Development Manager, Joanna Appleton, who recently remarked:

“We (Adecco NZ) receive a higher calibre of response - i.e. we don't have to keep flying emails back and forth with more and more information/print screens before we gain an answer... Thank you from me personally and on behalf of Adecco NZ.”

Mathew has been instrumental part of the support team and we would like to thank him for his dedication and commitment to FastTrack.